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1. Pack the goods

Ensure the product is eligible for return and still in original condition.

Please include all original tags, packaging, and accessories that came with the item.

• Items must be unused and free from visible damage not caused by transit.
• For bundled purchases, return all parts together to avoid partial refund adjustments.
• Keep your order confirmation or invoice available for faster verification.

2. Send or drop off the goods

You can ship your return using the instructions provided by our support team.

In eligible areas, return drop-off options may also be available through partnered locations.

• Returns are inspected upon arrival before refund approval.
• If the item fails quality checks, we will contact you with next steps.

3. How you receive your refund

Approved refunds are sent back to the original payment method.

Most refunds are processed within 3-5 business days after return approval, depending on your bank.